Product Support
Help with checkout, products, barcodes, inventory, customers, suppliers, returns, reports, backups, and app setup.
Start here
Tell us which operation you were performing, your device model, OS version, and app version. For inventory or reporting issues, describe the steps and expected numbers before sending any complete store database.
codekenz@hotmail.comBefore you send a request
Sales, inventory, customer, and supplier records belong to your business. Do not send a full backup or database by default. Start with a clear description and a redacted screenshot; we will ask only for information genuinely needed to diagnose the issue.
Support topics
Opening a shift, cash and credit sales, cash movement, receipts, and reviewing day-to-day sales activity.
Products, prices, barcodes, stock quantities, movement, batches, expiry dates, and operational stock alerts.
Manage customers, suppliers, balances, and the transactions linked to them inside the local database.
Review sales, cash, and inventory reports and handle returns based on recorded operations.
Export and import backup files and save them to a destination you choose, including Files locations connected to cloud providers.
Purchases and restoration are handled by Apple and rely on the Apple Account used for the original transaction.
Quick answers
No. The core workflow is local-first and does not automatically upload sales or inventory data to Codekenz servers. Backup files leave the device only when you choose a destination or share them.
Camera permission may be requested when you use barcode scanning. It is used for that operational feature, not for advertising or tracking.
Create a backup, store it in a location you control, and import it on the other device using the app’s restore workflow. Keep an additional copy before replacing current data.
No. The app helps run sales and inventory and can create internal receipts or invoices, but it does not automatically submit them to a government authority or replace a legally required official system.